Refund policy
At Zoveera, we want you to shop with confidence. If your purchase isn’t right for you, we’re here to help with a simple and transparent return, refund, and exchange process.
1. Return Eligibility
You may request a return within 7 DAYS of receiving your order, provided that:
- The product is unused, unworn, and in its original condition.
- The product is returned with its original packaging, tags, accessories, and invoices, where applicable.
- The product has not been damaged, altered, washed, or used improperly.
- The item is not listed under our non-returnable items below.
- You provide your order number and any information or photos required to process the request.
Some products may have different return conditions, which will be mentioned on their respective product pages.
2. Return Timeframe
Return requests must be submitted within 7 DAYS from the date you receive your order.
To request a return, contact us at [EMAIL-youzoveera@gmail.com] with your order number, product details, and the reason for the return.
Once your request is reviewed and approved, we will provide the next steps for returning the product.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us within 7 DAYS of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos or a short video showing the product and packaging, if requested
We will review the issue and, where applicable, arrange a replacement, exchange, or refund at no additional cost to you.
For damaged packages, we recommend taking photos before opening the package whenever possible.
4. Refund Process & Timing
Once your returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be initiated through the original payment method, where possible.
Refunds will generally be processed within [14 days] after approval. The time taken for the amount to appear in your bank account, card, or payment account may vary depending on your payment provider or bank.
Shipping charges, if applicable, may be non-refundable unless the return is due to a damaged, defective, incorrect, or incomplete product.
5. Exchanges
Where available, customers may request an exchange for an eligible product within [7 DAYS] of delivery.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable option.
6. Non-Returnable Items
The following items may not be eligible for return or exchange:
- Products marked as non-returnable on the product page
- Personalized or customized products
- Products that have been used, washed, altered, or damaged after delivery
- Items without original packaging, tags, accessories, or required documentation, where applicable
- Products returned after the applicable return period
- Gift cards or other items specifically identified as non-returnable
Additional exclusions may apply depending on the product category and applicable laws.
7. Return Shipping Costs
For a change-of-mind return or other eligible return not caused by a Zoveera error, [CUSTOMER ] will bear the return shipping cost.
If the product received is damaged, defective, incorrect, or incomplete due to an error on our part, Zoveera will cover the applicable return shipping cost.
Where the customer is responsible for return shipping, we recommend using a trackable shipping service and keeping the shipping receipt until the return is completed.
8. Return Approval
All returns are subject to inspection after we receive the product. A return may be rejected if the product does not meet the eligibility requirements described in this policy.
If a return is rejected, we will communicate the reason to you and, where appropriate, provide instructions regarding the product.
9. Contact Us
For return, refund, or exchange assistance, please contact:
Email: [youzoveera@gmail.com]
Please include your order number in all communications so that we can assist you quickly.
Zoveera is committed to making every purchase a simple, transparent, and trustworthy experience.