Terms of service

Welcome to ZOVEERA. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and related features.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Account Terms

  • You must provide accurate and complete information when creating an account or placing an order.
  • You are responsible for maintaining the confidentiality of your account information and password.
  • You are responsible for activities carried out through your account.
  • You must notify us promptly if you believe your account has been accessed without authorization.
  • We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

Customers must be legally capable of entering into a contract under applicable Indian law. Where required, a parent or legal guardian should place the order on behalf of a minor.

2. Pricing and Payment

All product prices displayed on [ZOVEERA] are in Indian Rupees (INR) unless otherwise stated.

  • Prices may change at any time without prior notice.
  • The applicable price at the time of placing an order will generally be the price charged for that order.
  • Shipping charges, taxes, or other applicable charges will be displayed at checkout where applicable.
  • We accept the payment methods displayed on our website.
  • Payment must be successfully received before an order is processed, unless a permitted payment option such as Cash on Delivery is offered.
  • If a pricing or payment error occurs, we reserve the right to correct the error and, where appropriate, cancel or modify the affected order.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information on our website are accurate and up to date.

However:

  • Product colors may appear slightly different depending on your device or screen settings.
  • Packaging, labels, or minor product details may vary from product images.
  • We do not guarantee that every description, image, specification, or other website content will always be completely error-free.

If you receive a product that is materially different from the product ordered, please contact us at youzoveera@gmail.com in accordance with our Return & Refund Policy.

4. Order Acceptance

Placing an order on our website does not necessarily mean that the order has been accepted.

After you place an order, you may receive an order confirmation acknowledging that we have received your request.

We reserve the right to refuse, cancel, or limit an order where permitted by law, including situations involving:

  • Product availability issues
  • Incorrect pricing or product information
  • Suspected fraudulent or unauthorized transactions
  • Incorrect or incomplete customer information
  • Shipping limitations
  • Duplicate or unusually large orders
  • Violation of these Terms

If we cancel an order after payment has been received, we will initiate an applicable refund according to our Refund Policy.

5. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Orders generally require [11] business days for processing before dispatch.

Estimated delivery times are [14 BUSINESS DAYS] after dispatch, depending on the delivery location and shipping method selected.

Delivery estimates are not guaranteed and may be affected by circumstances such as:

  • Weather or natural events
  • Public holidays
  • Courier or logistics disruptions
  • Incorrect delivery information
  • Remote delivery locations
  • Events outside our reasonable control

Customers are responsible for providing an accurate and complete delivery address.

6. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Eligible products may be returned within [7 DAYS] of delivery, subject to the conditions specified in that policy.

To request a return, refund, or exchange, contact:

Email: youzoveera@gmail.com

Refund processing generally takes [14 Days] after approval. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

7. Prohibited Uses

You agree not to use [ZOVEERA] or our website for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not:

  • Violate any applicable Indian law or regulation.
  • Use the website to commit or facilitate fraud.
  • Attempt to gain unauthorized access to our website, systems, accounts, or data.
  • Interfere with the security or operation of the website.
  • Upload or transmit malicious software, viruses, or harmful code.
  • Copy, reproduce, modify, or distribute website content without authorization.
  • Use automated systems to scrape, collect, or misuse website data without our permission.
  • Submit false, misleading, or fraudulent information.
  • Use another person's account or payment information without authorization.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

8. Intellectual Property

Unless otherwise stated, the content on [ZOVEERA], including logos, trademarks, text, graphics, photographs, designs, and other materials, belongs to or is licensed to us.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission.

9. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, delivery partners, or other services.

We are not responsible for the content, policies, security, availability, or practices of third-party services. Your use of third-party services may be subject to their own terms and policies.

10. Limitation of Liability

To the maximum extent permitted by applicable law, [ZOVEERA ] will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or products.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, or other force majeure events.

Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable Indian law.

11. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising from your violation of these Terms, misuse of our website, or violation of another person's rights.

This provision does not limit any rights or remedies available to consumers under applicable law.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, or applicable legal requirements.

Updated Terms will be posted on this page with a revised “01/09/2026” date.

Your continued use of the website after the updated Terms are posted may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

13. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights and applicable law, disputes arising from these Terms or your use of [ZOVEERA] will be subject to the jurisdiction of the courts located in [INDIA].

Nothing in this section limits any statutory rights or remedies available to consumers under applicable Indian law.

14. Contact Information

If you have questions regarding these Terms, please contact us:

Store Name: [ZOVEERA]
Legal Business Name: [Zoveera]
Email: youzoveera@gmail.com
Phone/WhatsApp:
Business Address: [India]
Customer Support Hours: [7am-9pm HOURS]

By using [ZOVEERA] or placing an order through our website, you acknowledge that you have read and understood these Terms of Service.