Shipping policy
At Zoveera, we’re committed to getting your order to you safely and on time. Please review the information below to understand our order processing, shipping, and delivery process.
1. Shipping Methods
We currently offer the following shipping options:
- Standard Shipping: Delivery within [14 DAYS]
- Express Shipping: Delivery within [14 DAYS], where available
- Free Shipping: Available on orders meeting the minimum order value of [799/], where applicable.
Available shipping options will be displayed at checkout based on your delivery location and order.
2. Order Processing Time
Orders are generally processed within 7 business days after payment is successfully received.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation message containing your tracking details, where tracking is available.
3. Delivery Timeframes
Estimated delivery time after dispatch:
- Within India: [14 BUSINESS DAYS]
- Remote/Extended Areas: [14 BUSINESS DAYS]
- International: [20 BUSINESS DAYS], where available
Delivery estimates are approximate and may vary depending on your location, courier availability, weather, holidays, or other circumstances beyond our control.
4. Shipping Costs
Shipping charges are calculated based on your delivery location, order value, package size, weight, and the shipping option selected.
- Standard Shipping: [99/-]
- Express Shipping: [99/-]
- Free Shipping: [Purchase order above than 799/-]
The final shipping charge, if applicable, will be displayed clearly at checkout before you complete your purchase.
5. Order Tracking
Once your order has been shipped, we will provide tracking information through [EMAIL / SMS /].
You can use the tracking number provided to check your shipment status through the applicable courier's tracking system.
6. Delivery Issues or Delays
While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Weather or natural events
- Public holidays or peak shopping periods
- Incorrect or incomplete delivery information
- Courier or logistics issues
- Remote delivery locations
- Events beyond our reasonable control
If your order is significantly delayed or the tracking information has not updated for [11 DAYS], please contact us at [youzoveera@gmail.com] with your order number.
We’ll do our best to assist you and coordinate with the shipping partner when necessary.
7. Incorrect or Incomplete Address
Please carefully check your shipping address before placing your order.
If you provide an incorrect or incomplete address and the shipment is returned to us, additional shipping charges may apply for re-delivery.
If you notice an address mistake immediately after placing your order, contact us as soon as possible at [youzoveera@gmail.com]. We’ll try to update it before the order is dispatched, but changes cannot be guaranteed.
8. Lost, Damaged, or Missing Packages
If your package arrives damaged, please contact us at [youzoveera@gmail.com] as soon as possible and provide your order number along with photos of the package and product.
If your tracking shows the package as delivered but you have not received it, please contact us within [7 DAYS] so we can help investigate the issue with the delivery partner.
9. International Shipping
We currently [DO NOT] offer international shipping.
If international shipping is available:
- Delivery times are approximately [Not Applicable].
- International shipping charges will be shown at checkout.
- Customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.
- Customs clearance may cause additional delivery delays.
- International orders must comply with applicable import regulations.
10. Contact Us
If you have questions about your order or shipment, please contact us:
Email: [youzoveera@gmail.com]
Please include your order number whenever contacting us about a shipment so we can assist you faster.
Zoveera — Simple Shopping. Reliable Delivery.
We appreciate your trust in Zoveera and will always do our best to make your shopping and delivery experience smooth and convenient.